Overview

At UHAHE, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we are here to help. This Refund & Return Policy outlines the conditions and procedures for returning products and obtaining refunds.

Returns

You have 4 days to return an item from the date you received it. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must have the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned. These include:

• Perishable goods (such as food, flowers, or plants).
• Custom or personalized items.
• Intimate or sanitary goods (such as undergarments).
• Hazardous materials or flammable liquids and gases.
• Gift cards.

Return Process

To initiate a return, please follow these steps:

1. Contact Us Email us at [email protected] or call us at +250 788 427 371 with your order number and details about the product you wish to return.

2. Return Authorization Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions on how to return your item.

3. Ship Your Item Pack the item securely and include your RAN. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be processed and posted to your account may vary depending on your payment provider’s policies.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Items with obvious signs of use.
• Items that have been opened.
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [email protected] with your order number and details about the product.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

UHAHE
Email: [email protected]
Phone: +250 788 427 371